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Shipping and Delivery
Where is our service available?
We currently accept online orders within the United States only. Orders shipped to Hawaii and Alaska require additional shipping charges. For perishable items, we cannot extend our guarantee to orders for which we are given an incorrect address or PO Box.
How do we ship and deliver?
We currently offer five different shipping methods detailed below; however, not every method is available for every product. Multiple orders are not bulked together; they are billed and shipped separately. Therefore, all packages may not arrive at the same time. ORDERS PLACED AFTER NOON (EST) WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.
SHIPPING
Standard - Packages are sent to arrive in three to five business days. PO Boxes, Rural Routes, and Military addresses are shipped Priority mail, which takes 3-5 business days as well.
Express - Packages are sent to arrive in 2-3 business days.
Overnight - Orders placed prior to noon EST will arrive the following business day by 4:30pm if they are being delivered to a business or 7:30pm to a residence.
When do we ship?
All items are shipped on the date specified. We do not ship on Saturdays, Sundays or holidays. Orders placed which are to be shipped or delivered during the month of December will have the following restrictions:
For guaranteed arrival by Christmas, orders need to be placed on or before:
# Standard Shipping Cutoff: 12pm EST, December 17th
# Express Shipping Cutoff: 12pm EST, December 19th
# Overnight Shipping Cutoff: 12pm EST, December 23rd
How much will it cost?
Shipping and delivery charges are based on product weight or recipient zip code.
Payment Options
Visa, MasterCard, American Express, Discover
Can I pay by check or money order?
We do not currently accept checks or money orders for online or phone purchases. We do, however, accommodate them by mail. After receiving your check or money order, we will fill your order. Please include the following information when mailing your in order:
1. Product choice
2. E-mail address
3. Delivery date
4. Card message, please include how the card is to be signed
5. Recipient's name, address and phone number
6. Your name, address and phone number
Please make your check or money order payable to "Southern Poundcakes" for the complete product amount, including shipping costs. Shipping charges may be found by clicking on the product information. You may mail your check or money order to:
Incredible Southern Poundcakes
1445 Rock Quarry Rd Ste 204
Stockbridge, Ga 30281
Please allow five business days for receipt and processing of your order. If we have questions, we will contact you at the phone number provided. When the order has been processed, you will receive a confirming e-mail. Questions regarding check /money order orders may be directed to us at 1-888-474-0580, or you may e-mail us at orders@southernpoundcakes.com.
How do I modify or change an order?
After you submit your order, you may make alterations anytime up to 12:00pm prior to the scheduled ship or delivery date. To make changes, please use this form or e-mail us at orders@southernpoundcakes.com and include your order confirmation number, along with your daytime and evening phone numbers, to facilitate the process. Should you have any questions, please call us at 1-888-474-0580.
Substitutions
We reserve the right to substitute an item of equal or greater value if necessary.
Satisfaction Guaranteed
Your complete satisfaction is guaranteed. Sorry, but we cannot guarantee orders for which we are given an incorrect address or PO box.
OUR FRESHNESS GUARANTEE
We use premium ingredients to ensure maximum freshness and guarantee fresh arrival. If any of our products fail to meet your freshness expectations, please call or email us for a prompt exchange or credit. Sorry, but we cannot guarantee orders for which we are given an incorrect address, or shipping delays due to weather conditions. Incorrect addresses will be charged an additional $10 to re-route. We value customer loyalty and want you and your gift recipient to be delighted with our products.
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Privacy Statement
Southern Poundcakes has created this statement in order to demonstrate our firm commitment to privacy. The following statement discloses our privacy policy and information gathering and dissemination practices for the southernpoundcakes.com web site.
Privacy Policy
Southern Poundcakes, Inc. will not release any personally identifiable information such as your name, address, e-mail address, phone number or credit card information except as described in this statement.
In connection with our customers' orders, we collect personal information in order to process and fulfill their order, and to provide customers with information regarding their order. In addition, we may share or disclose such information in order to conform to or comply with legal requirements, to protect the rights of Southern Poundcakes, Inc. or to act under exigent circumstances to protect the personal safety of Southern Poundcakes, Inc. personnel or the public.
Our privacy policy is explained in detail below.
What Information We Collect and Why
Our sites use various forms for customers to request information and to purchase products. As described below, we collect personal information from customers primarily so that we may process your order, but also so that we may enhance our services to our visitors and make each visit as unique as possible:
* Billing and Shipping Information - during the checkout process, we ask for certain personal information (name, address, e-mail, telephone number and credit card information) which are necessary to process your order and to ship it to you. Basic personal information such as name, address and phone number may be transmitted to contracted third parties for the purpose of shipping your order.
* E-mail Address - we may also ask customers if they would like to receive via e-mail special announcements or offers from us. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
How SouthernPoundcakes.com uses Your IP Address
Your IP Address is used to gather broad demographic information only. A User Transaction ID is created each time you enter Southern Poundcakes web site. This ID is used to keep track of your order.
Cookies
Our site uses cookies for some advanced features, such as the Address Book. They cannot carry viruses or do any harm to your computer. If you don't like cookies and have turned them off in your Web browser, you can still place an order but you will not be able to use many of the advanced features of the site.
Security
Southern Poundcakes, Inc. has security measures in place to protect the loss, misuse and alteration of the information under our control.
Links
Our site may contain links to other sites. While we strictly enforce our privacy policy with respect to information gathered on our sites, we are not responsible for any information you provide to other web sites you may access through links on our site.
Consent
By using our site, you consent to the foregoing collection and use of information by Southern Poundcakes, Inc.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us. To remove your information from our database so that you will not receive future communications, notify us at info@southernpoundcakes.com.
Change/Modify
This site gives users the following options for changing and modifying information previously provided:
Account Registration Information
You can access your account information when you are logged in.
Order Changes
Use this form or e-mail us at orders@southernpoundcakes.com and include your order confirmation number, along with your daytime and evening phone numbers, to facilitate the process. Should you have any questions, please call us at 1-888-474-0580.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@southernpoundcakes.com.
OUR REFUND POLICY
Southern Poundcakes, Inc. stands by its products, however, refund claims must be made within 60 days of purchase date. If you have any questions, feel free to contact us toll free at
1-888-474-0580.
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